As a member of the client money protection scheme, this means that any monies we hold on your behalf is insured. This gives you peace of mind and financial protection that your money will always be safe in our hands under the CM Protect Client Money Protection Scheme. For a copy of our CM Protect Client Money Scheme certificate please download below;

Download Certificate Here

You can have complete peace of mind knowing that we are proud members of The Property Ombudsman (TPO) for lettings. By subscribing to TPO's Codes of Practice, we go above and beyond the legal requirements to provide additional protection to consumers. This independent redress scheme, approved by the Government, ensures that our clients and customers have access to free and fair resolution in the rare event of an unresolved dispute involving our agency. Your satisfaction and confidence in our services are of utmost importance to us, and TPO membership reflects our commitment to maintaining the highest standards in the industry.

The following are permitted payments which we may request from you:

  • Contract variation, novation, amendment or change of occupant at the tenant’s request within an existing tenancy £50.
  • Default fee of interest on late rent if rent is more than 14 days overdue 3% above Bank of England base rate.
  • A refundable tenancy deposit (reserved for any damages or defaults on the part of the tenant) capped at no more than five weeks' rent where the annual rent is less than £50,000, or six weeks' rent where the total annual rent is £50,000 or above.
  • A holding deposit (to reserve a property) capped at no more than one week's rent.
  • Payments to change the tenancy when requested by the tenant, capped at £50, or reasonable costs incurred if higher.
  • Payments to cover the reasonable costs associated with early termination of the tenancy, when requested by the tenant.
  • Payments in respect of utilities, communication services, TV licence and council tax.
  • A default fee for late payment of rent calculated at 3% above the base rate of the Bank of England.
  • Tenants are liable for the replacement of a lost key/security device, where required under a tenancy agreement.

Company let

  • If a tenant decides to rent a property through Orient Estates in the name of a business or company the tenancy administration and reference charge will be £480 for a new tenancy and £240 for every renewal.
  • Deposit for a company let tenancy Equivalent to six weeks' rent.

All fees unless otherwise stated are inclusive of VAT.